Politique de remboursement

We have a 30-day return policy, which means you have 30 days after 
receiving your item to request a return.

To be eligible for a return, your item must be in the same condition 
that you received it, unworn or unused, with tags, and in its original 
packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at support@vivreeshop.com. Returns must be 
sent to: LULY LTD, 128 City Road, London EC1V 2NX, United Kingdom.

If your return is accepted, we'll send you a return shipping label and 
instructions on how and where to send your package. Items sent back to 
us without first requesting a return will not be accepted.

Damages and issues
Please inspect your order upon reception and contact us immediately if 
the item is defective, damaged, or if you received the wrong item.

Exceptions / non-returnable items
We do not accept returns on sale items, gift cards, perishable goods, 
custom or personalized items, personal care goods, or hazardous materials.

European Union 14-day cooling off period
If your order is shipped into the European Union, you have the right to 
cancel or return it within 14 days, for any reason, without justification, 
under the same conditions above.

Refunds
Once we've received and inspected your return, we'll notify you if it's 
approved. Approved refunds are issued to your original payment method 
within 10 business days. If more than 15 business days have passed, 
contact us at support@vivreeshop.com.